Michael Lazik
Profile
Effective Leadership – known for creativity, flexibility and sense of humor. Experienced interfacing with all levels of an organization as well as vendors and customers. Outstanding interpersonal, motivational and presentation skills.
Cross-Functional Experience – strong emphasis on user-centered design principles. Expert knowledge of client and server-side programming languages and database packages. Proficiency in all relevant major software packages.
Core Competencies
Program Development and Management · Project Development and Management · New Media Strategy and Architecture · Client Training and Management · Cross Functional Team Leadership · Client/Server Programming
Career Development
Local Area Network Manager, Sr.
Hold primary responsibility for the overall performance, availability and security (software and hardware) of the network across 22 counties in New York State. Personally plan, direct and oversee all aspects of intranet Web systems including design, release, and maintenance. Analyze the needs of the Court and establish priorities for systems design, projects and implementation to develop new and/or modify IT systems
- Personally designed and developed a web-based case tracking database for an entire state agency, it allows for dozens of simultaneous users and currently holds millions of records. The system replaced a series of disjointed Paradox databases with a unified MySQL database backend; it featured a zero-learning-curve interface design and was done at no cost to the state.
- Consolidated network hardware infrastructure resulting in a 50% decrease in capital expenditures and a dramatic increase in up-time and ease-of-administration.
- Hand-picked by senior leadership on a regular basis to evaluate requirements, overhaul existing procedures and automate office functions by personally building on-line business applications.
- Coach team members with respect to technical and administrative responsibilities.
Freelance New Media Project Manager
Plan, design, and develop new products and business opportunities. Provide a wide array of IT consulting services including: networking, information security, planning, desktop support and advice. Provided support to end users on a variety of issues via telephone, email and written requests maintaining the highest regard for customer satisfaction.
- Personally designed and built http://www.ipgf.org/ as part of a global communications program to effectively describe and promote the not-for-profit organization and its programs.
- Developed http://www.outpoststores.com/ from scratch with zero software investment. Investigated and leveraged technology to enhance the e-commerce customer service experience. It features an ASP shopping cart with a MySQL database backend.
- Coached clients on matters of internet marketing, search engine optimization and the opportunity to leverage technologies, including open-source, to meet their growing needs.
- Provided leadership and consulting services to improve organizational strategic and long-range e-commerce goals, improve business process and support critical business strategies. Formulated business systems architecture plans, estimated costs, and ensured projects meet strategic needs.
Global IT Project Manager, Sr.
Lead project activities, compiled status reports, coordinated cross-functional project actives, chaired project meetings, and identified and resolved IT problems. Collaborated with global cross-functional teams and management to provide ad-hoc support compiling performance indices, developing actionable recommendations and providing project assistance.
- Personally conceptualized, designed and--at no cost to the company--developed on-line applications for use by Customer Service Agents to enhance the quality and timeliness of information given to customers.
- Lead multiple project teams to ensure global call center expansion was seamless to customers, lead time to open each center was minimal and the training was complete and accurate.
- Coached junior staff and facilitated new-hire instruction in the US & Canada.
- Developed the certification programs from the ground up and managed their operations for the World Wide Contact Centers. Personally developed the standards and testing materials.
- Wrote a variety of technical articles, reports, brochures, and manuals.
- Awarded multiple commendations from senior management recognizing outstanding leadership and contributions throughout multiple periods during my tenure.
- Received annual performance reviews of “far exceed expectations” for each year of service.
Software Skills
Adobe Photoshop · Adobe Acrobat · ImageReady · Adobe Premiere · Dreamweaver · Flash · JavaScript / VBScript · HTML / CSS · XML /XSL · ASP / PHP / ASP.NET · MySQL / SQL ServerProfessional Development
The Dale Carnegie Course® · Dale Carnegie Sales Advantage · Novell Certified Network Administrator · Essential Project Management Leadership SkillsEducation
ROCHESTER INSTITUTE OF TECHNOLOGY ROCHESTER, NY Bachelors of Science, Information TechnologyConcentrations: Instructional Design, Interface Design, Business Management
